Pflugerville Vision Care

Nondiscrimination Statement

Pflugerville Vision Care understands that discrimination is against the law and complies with all applicable Federal and State civil rights laws.  Specifically, we do not discriminate on the basis of race, color, national origin, age, disability or sex.  We do not exclude patients or treat them any differently based on any of these factors.

When necessary and free of charge to the patient, Pflugerville Vision Care:

  • Provides aids and services to patients with disabilities when necessary to effectively communicate with them
  • Provides qualified sign language interpreters for hearing impaired patients
  • Provides language services to those patients who cannot effectively communicate in English.  This may include qualified interpreters or written information.  

If you believe Pflugerville Vision Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you may file a grievance with:

Dr. Tari Thomas

Pflugerville Vision Care

16303 Yellow Sage St. #102

Pflugerville, TX 78660

512-251-4099

FAX 512-251-2941

[email protected]

 

You may file your grievance in person, by mail, fax or email.  If you need assistance filing a grievance, our receptionist is available to assist you.

You may also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights two ways:

  • (1)Electronically through the Office of Civil Rights Complaint Portal:

 https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

  • (2)By mail or phone at:
  • US Department of Health and Human Services

200 Independence Avenue SW Room 509F, HHH Building

Washington, DC  20201

1-800-368-1019    1-800-537-7697 (TDD)


Complaint forms are available at:  http://www.hhs.gov/ocr/office/file/index.html

 

Interpreter Services

 Spanish

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-512-251-4099 (TTY: 1-512-251-4099).

Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-512-251-4099 (TTY: 1-512-251-4099).

Chinese

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-512-251-4099 (TTY：1-512-251-4099) 。

Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-512-251-4099 (TTY: 1-512-251-4099)번으로 전화해 주십시오.

Arabic

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم  (512- 251-4099 )رقم هاتف الصم والبكم: 1-512-251-4099 .)

Urdu

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-512-251-4099   ( TTY: 1-512-251-4099 .)

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-512-251-4099 (TTY: 1-512-251-4099).

French

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-512-251-4099 (ATS : 1-512-251-4099).

Hindi

 ध्यान दें: यदद आप ह िंदी बोलते ैं तो आपके ललए मुफ्त में भाषा स ायता सेवाएिं उपलब्ध ैं। 1-512-251-4099 (TTY: 1-512-251-4099) पर कॉल करें।

Persian (Farsi)

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-512-251-4099 ( TTY: 1-512-251-4099 ( تماس بگیرید.

German

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-512-251-4099 (TTY: 1-512-251-4099).

Gujarati

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નન:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-512-251-4099 (TTY: 1-512-251-4099).

Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-512-251-4099 (телетайп: 1-512-251-4099).

Japanese

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-512-251-4099（TTY:1-512-251-4099）まで、お電話にてご連絡ください。

Loa

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-512-251-4099 (TTY: 1-512-251-4099).